Last Updated: 27 December 2018
Purposes of Processing
What is personal data?
We collect information about you in a range of forms, including personal data. As used in this Policy, “personal data” is as defined in the General Data Protection Regulation, this includes any information which, either alone or in combination with other information we process about you, identifies you as an individual, including, for example, your name, postal address, email address and telephone number.
Why do we need your personal data?
We will only process your personal data in accordance with applicable data protection and privacy laws. We need certain personal data in order to provide you with access to the Site. If you registered with us, you will have been asked to tick to agree to provide this information in order to access our services, purchase our products, or view our content. This consent provides us with the legal basis we require under applicable law to process your data. You maintain the right to withdraw such consent at any time. If you do not agree to our use of your personal data in line with this Policy, please do not use our Site.
Collecting Your Personal Data
We collect information about you in the following ways:
Information You Give Us. This includes:
the personal data you provide when you register to use our Site, including your name, postal address, email address, telephone number, username, password and demographic information (such as your gender); Currently there is no need to register for use of this site.
the personal data that may be contained in any video, comment or other submission you upload or post to the Site; Currently no content can be posted by any users to the site other than an email contact and a name or alias that are required if you use of the contact form and/or Data Access request, Forget Data request, Rectify Data request and the unsubscribe request (if this is implemented).
the personal data you provide in connection with our rewards program and other promotions we run on the Site;
the personal data you provide when you report a problem with our Site or when we provide you with customer support;
the personal data you provide when you make a purchase thorough our Site; and
the personal data you provide when you correspond with us by phone, email or otherwise.
the personal data you provide when you carry out an Access request, Forget Data request, Rectify Data request and/or an Unsubscribe request (if this is implemented).
[Information from Social Networking Sites. Rocksoft Ltd do not currently use Social Networking Sites Interfaces but this does not mean that the site does not include any “SNS” as these may be implemented, embedded and/or used by third parties [Such as any platforms, tools, affiliations, hosting companies, or any other third party, used in the production, maintenance and hosting of this site]. Therefore Rocksoft Ltd cannot be held responsible for their actions. They may include include interfaces that allow you to connect with social networking sites (each a “SNS”).
[Information Automatically Collected. We may automatically log information about you and your computer or mobile device when you access our Site. For example, when visiting our Site, we log your computer or mobile device operating system name and version, manufacturer and model, browser type, browser language, screen resolution, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Site. We collect this information about you using cookies. Rocksoft Ltd cannot guarantee that any platforms, tools, affiliations, hosting companies, or any other third party, used in the production, maintenance and hosting of this site will do likewise. Rocksoft Ltd uses all such tools in good faith that they will honor/abide to current and future GDPR Compliance and/or such like. Rocksoft Ltd cannot be held responsible for their actions. If Rocksoft Ltd does become aware that any third party are in/become in breach of GDPR Compliance or any other regulatory/legal compliance then Rocksoft Ltd will take necessary steps to ensure its own legal and compliance.
Automated Decision Making and Profiling.
We do not use your personal data for the purposes of automated decision-making. However, we may do so in order to fulfill obligations imposed by law, in which case we will inform you of any such processing and provide you with an opportunity to object.
What are cookies?
We may collect information using “cookies.” Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Site. Either type may be in use or implemented at any time.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits our Site; and (2) third party cookies, which are served by service providers on our Site, and can be used by such service providers to recognize your computer or mobile device when it visits other websites. Both first and third party cookies are in use on this site.
Cookies we use
Our Site uses the following types of cookies for the purposes set out below:
Type of cookie
These cookies are essential to provide you with services available through our Site and to enable you to use some of its features. [For example, they may allow you to log in to secure areas of our Site and help the content of the pages you request load quickly]. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
These cookies allow our Site to remember choices you make when you use our Site, [such as remembering your language preferences, remembering your login details and remembering the changes you make to other parts of our Site which you can customize] . The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our Site.
Analytics and Performance Cookies
These cookies are used to collect information about traffic to our Site and how users use our Site. The information gathered does not identify any individual visitor. [It includes the number of visitors to our Site, the websites that referred them to our Site, the pages they visited on our Site, what time of day they visited our Site, whether they have visited our Site before, and other similar information.] [We use this information to help operate our Site more efficiently, to gather broad demographic information and to monitor the level of activity on our Site.]
[We may use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how our Site works. You can find out more information about Google Analytics cookies here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies]
[You can find out more about how Google protects your data here: www.google.com/analytics/learn/privacy.html.]
[You can prevent the use of Google Analytics relating to your use of our Site by downloading and installing the browser plugin available via this link: http://tools.google.com/dlpage/gaoptout?hl=en-GB]
Targeted and advertising cookies
[These cookies track your browsing habits to enable us to show advertising which is more likely to be of interest to you. These cookies use information about your browsing history to group you with other users who have similar interests. Based on that information, and with our permission, third party advertisers can place cookies to enable them to show adverts which we think will be relevant to your interests while you are on third party websites. Note: This is not currently applicable for Rocksoft Ltd although Rocksoft Ltd cannot guarantee that any platforms, tools, affiliations, hosting companies, or any other third party, used in the production, maintenance and hosting of this site will not carry out third party behavioral advertising on the Site. Therefore Rocksoft Ltd cannot be held responsible for their actions.
[You can disable cookies which remember your browsing habits and target advertising at you by visiting http://www.youronlinechoices.com/uk/your-ad-choices. If you choose to remove targeted or advertising cookies, you will still see adverts but they may not be relevant to you. Even if you do choose to remove cookies by the companies listed at the above link, not all companies that serve online behavioral advertising are included in this list, and so you may still receive some cookies and tailored adverts from companies that are not listed.]
Social Media Cookies
[These cookies are used when you share information using a social media sharing button or “like” button on our Site or you link your account or engage with our content on or through a social networking website such as Facebook, Twitter or Google+. The social network will record that you have done this. Note: This is not currently applicable for Rocksoft Ltd as no links are currently used by Rocksoft Ltd Although Rocksoft Ltd cannot guarantee that any platforms, tools, affiliations, hosting companies, or any other third party, used in the production, maintenance and hosting of this site will do likewise. Therefore Rocksoft Ltd cannot be held responsible for their actions.
You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings.
If you do not accept our cookies, you may experience some inconvenience in your use of our Site. For example, we may not be able to recognize your computer or mobile device and you may need to log in every time you visit our Site.
We may use other companies to serve third-party advertisements when you visit and use the Site. These companies may collect and use click stream information, browser type, time and date, subject of advertisements clicked or scrolled over during your visits to the Site and other websites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use tracking technologies to collect this information. Other companies’ use of their tracking technologies is subject to their own privacy policies.
Using Your Personal Data
We may use your personal data as follows:
to operate, maintain, and improve our Site, products, and services;
to manage your account, including to communicate with you regarding your account, if you have an account on our Site;
to operate and administer our rewards program and other promotions you participate in on our Site;
to respond to your comments and questions and to provide customer service;
to send information including technical notices, updates, security alerts, and support and administrative messages;
with your consent, to send you marketing e-mails about upcoming promotions, and other news, including information about products and services offered by us and our affiliates. You may opt-out of receiving such information at any time: such marketing emails tell you how to “opt-out.” Please note, even if you opt out of receiving marketing emails, we may still send you non-marketing emails. Non-marketing emails include emails about your account with us (if you have one) and our business dealings with you; Note: This will be applicable if you enter into any dialogue or communication with us in order for us to carry out what we consider effective communication with you.
[to process payments you make via our Site]; Note: this is not currently applicable
as we believe necessary or appropriate (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety or property, and/or that of you or others;
for analysis and study services; and
as described in the “Sharing of your Personal Data” section below.
Sharing Your Personal Data
We may share your personal data as follows:
Third Parties Designated by You. We may share your personal data with third parties where you have provided your consent to do so.
Our Third Party Service Providers. We may share your personal data with our third party service providers who provide services such as [data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services. Rocksoft Ltd currently has no interest in actively sharing your data with any other third parties and will not actively do so. Rocksoft Ltd cannot guarantee that any platforms, tools, affiliations, hosting companies, or any other third party, used in the production, maintenance and hosting of this site will do likewise. Therefore Rocksoft Ltd cannot be held responsible for their actions. Rocksoft Ltd will share any information and/or data we are obliged to keep for legal, or security purposes.
Third Party Sites
Our Site may contain links to third party websites and features. This site does link to third parties in the production and maintenance of this site. This Policy does not cover the privacy practices of such third parties. These third parties have their own privacy policies and we do not accept any responsibility or liability for their websites, features or policies. Please read their privacy policies before you submit any data to them. This site does include links to Google and Youtube due to the use of Youtube in the video provided on this site. Google and Youtube are Copyright and Trademarks of their own respective companies.
User Generated Content
If you provide feedback to us, we may use and disclose such feedback on our Site , provided we do not associate such feedback with your personal data]. [If you have provided your consent to do so, we may post your first and last name along with your feedback on our Site.] [We will collect any information contained in such feedback and will treat the personal data in it in accordance with this Policy. If for any reason (other than legal/regulatory) due to the nature of your communication with Rocksoft Ltd its is deemed necessary that the information needs to be shared then Rocksoft Ltd will seek your permission to do so and will only do so when given express permission by you the user or it is implied/implicit in previous conversations. Rocksoft Ltd will share any information and/or data we are obliged to keep for legal, or security purposes. Rocksoft Ltd will not seek express permission where doing so would be illegal and/or when ordered by relevant government agencies, law enforcement agencies/bodies etc.
International Data Transfer
Your information, including personal data that we collect from you, may be transferred to, stored at and processed by us outside the country in which you reside, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By accepting this Policy, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
We seek to use reasonable organizational, technical and administrative measures to protect personal data within our organization. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us.
We will only retain your personal data for as long a necessary required in order to carry out and/or maintain any non business and business dealings we have mutually entered into with each other. Unless your data needs to be retained to achieve this or unless a longer retention period is required or permitted by law (for example for regulatory purposes) then the data will be destroyed as much as is reasonably in our capabilities at the earliest opportunity available to Rocksoft Ltd. If in future the site gives the ability to leave a comment then If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we will also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We will only retain your personal data [as long reasonably required for you to use the Site until you close your account/cancel your subscription] unless a longer retention period is required or permitted by law (for example for regulatory purposes).
Our Policy on Children
Our Site is/are not directed to children under 16. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information from our files as soon as reasonably practicable.
Opt-out. You may contact us anytime to opt-out of: (i) direct marketing communications; (ii) automated decision-making and/or profiling; (iii) our collection of sensitive personal data; (iv) any new processing of your personal data that we may carry out beyond the original purpose; or (v) the transfer of your personal data outside the EEA. Please note that your use of some of the Site may be ineffective upon opt-out.
Access. You may access the information we hold about you at any time via your profile/account or by contacting us directly.
Amend. You can also contact us to update or correct any inaccuracies in your personal data.
Move. Your personal data is portable – i.e. you to have the flexibility to move your data to other service providers as you wish.
Erase and forget. In certain situations, for example when the information we hold about you is no longer relevant or is incorrect, you can request that we erase your data.
If you wish to exercise any of these rights, please contact us. In your request, please make clear: (i) what personal data is concerned; and (ii) which of the above rights you would like to enforce. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event, within one month of your request. Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.
We are committed to resolve any complaints about our collection or use of your personal data. If you would like to make a complaint regarding this Policy or our practices in relation to your personal data, please contact us at: You may contact us in writing to firstname.lastname@example.org or by using the contact form on the support page of this site. We will reply to your complaint as soon as we can and in any event, within 30 days. We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority
We welcome your comments or questions about this Policy. You may contact us in writing to email@example.com or by using the contact form on the support page of this site.
16. Known Third Party Privacy Policies